EnglisHubPrivacy Policy

Effective Date: July 23th 2024

This Privacy Policy (the “Policy”) outlines how EngliHub manages and utilizes personal information gathered through our online platforms, including the EngliHub websites (referred to as the “Websites”),associated student application, EngliHub (referred to as “EH”),and EH landing pages (collectively known as the “Additional Services”),all of which are supported and/or operated by The Center for Global Advancement of Community Colleges (CGACC).

EngliHub is dedicated to safeguarding your privacy! Within this Policy, terms such as ‘we’, ‘our’, or ‘us’ denote EngliHub and its affiliated entities. This Policy (i) details the types of personal information we may collect via the Websites and Additional Services, (ii) outlines the reasons for collecting and utilizing such personal information, and (iii) describes how and when this information may be shared.

EngliHub is committed to ensuring your privacy. We only collect Personal Information that is essential for the purposes we have clearly defined. All Personal Information is gathered through fair and lawful methods. We are accountable for any Personal Information we handle, whether it is provided directly by you, obtained from a third party, or shared with a third party for processing purposes.

We have implemented comprehensive policies and procedures to adhere to this Policy and have appointed a Privacy Officer to oversee compliance with privacy regulations. For any inquiries or concerns regarding your privacy, please refer to the contact details provided at the end of this Policy to reach our Privacy Officer.

Personal Data Collection Practices

a. Initial Contact via Our Platforms

When engaging with EngliHub through our digital platforms, such as our Websites or when subscribing to our communications, you may be asked to provide certain Personal Data, which typically includes your name, email address, and/or phone number.

EngliHub may use your contact details to send information about our offerings and updates. By completing a form on our Websites and consenting, you agree to receive such communications. Should you require additional support, a representative from EngliHub might reach out to assist with any inquiries or issues you have.

b. CRM System

Our cloud-based CRM system collects and retains Personal Data, including your name, email address, phone number, and country of residence. This data is used internally by our team to manage and respond to your requests. We do not disclose this information to third-party entities unless legally obligated to do so.

c. Facebook Ads

We utilize Facebook’s remarketing tools, which employ cookies to tailor advertisements based on your previous interactions with our Websites. The data gathered will be handled according to our Privacy Policy and Facebook’s own privacy guidelines. You can adjust your ad preferences through Facebook's settings; detailed instructions are available on Facebook’s support pages.

d. Google Analytics

Through Google Analytics, we monitor visitor metrics such as geographic location, device type (desktop, tablet, mobile),and session duration. We record IP addresses, visited URLs, and other related data for analytics purposes, which are logged in our server records. Cookies facilitate tracking of sessions and collection of anonymous traffic information.

This data helps us understand our audience's demographics and behavior, enabling us to enhance user experience on our platforms. For more details on Google’s data usage, visit:Google Privacy Policy.

e. Student Application and Learning Management System (LMS)

Personal Data submitted via our student app and LMS is used exclusively to address your specific inquiries or issues. Access to this data is restricted to staff managing these systems and related infrastructure. We ensure that Personal Data is managed in compliance with legal standards. We do not share this data with external parties except as legally required.

f. Internal Data Records

For student registrations, we collect Personal Data including your name, email address, passport details, and date of birth. This information is stored in our internal database along with records of schedules, grades, and attendance. We ensure proper handling of this data by our staff and affiliates in accordance with legal requirements. We do not disclose this information to third parties unless mandated by law.

g. EngliHub Promotional Pages

EngliHub occasionally runs promotional landing pages that request basic Personal Data such as your name, email address, phone number, and nationality. This information is used by our internal team to manage responses to your inquiries. We do not share this data with third parties unless legally required.

h. Payment Processing

When making transactions on our Website, payments are processed via third-party payment systems. We do not directly handle your payment information; rather, this data is forwarded to our payment providers for processing. All payment details, including credit card numbers, expiration dates, and CVC codes, are managed by secure payment gateways. Each third-party provider has its own privacy policy, and we are not responsible for their privacy practices.

By engaging with EngliHub, you consent to the collection and use of your Personal Information for the following purposes:

1. Communication: To interact with you, including responding to your questions or inquiries regarding the products and services we offer through our Websites, Additional Services, and social media platforms.

2. Marketing and Remarketing: To understand your preferences and interests for the purpose of marketing and remarketing our products and services to you effectively.

3. Product and Service Analysis: To assess how well our products and services align with your needs and preferences.

4. Eligibility Verification: To evauate your eligibility for our offerings, which may involve verifying your Personal Information by contacting any references you provide.

5. Product Development: To create, manage, and enhance products and services that cater to your specific requirements.

6. Ongoing Service: To deliver continuous service and support in relation to the products and services you have engaged with.

7. Risk and Relationship Management: To oversee and manage our operations, assess risks, and maintain our relationship with you.

8. Legal and Regulatory Compliance: To fulfill our legal and regulatory obligations.

9. Payment Processing: To facilitate and manage payment transactions for any purchases made through our Website.

10. Certification: To process and issue any certificates related to the courses or programs you complete through EngliHub.

Safeguard:

To ensure the security of our Websites, EnglisHub utilizes spam protection tools from third-party providers, such as Google reCAPTCHA. When you access our Websites, your device and software information, including details about your device and application, as well as integrity check results, may be transmitted to these platforms for analysis. For further information on how these third parties manage and protect your data, please refer to their respective privacy policies.

Our online payment solutions, used for various EnglisHub services, are facilitated through accredited third-party payment processors. These processors comply with specific regional and banking regulations to ensure comprehensive security measures are in place for all transactions, including those made with EnglisHub.

Limiting Use, Disclosure and Retention:

Except where you provide explicit consent or where legally required, EnglisHub will use or disclose Personal Information solely for the purposes for which it was collected. We retain Personal Information only as long as necessary to fulfill these purposes.

Personal Information that is no longer needed for the identified purposes will be securely destroyed, erased, or anonymized.

EnglisHub may share your Personal Information internally with our employees, affiliates, or related entities, both within and outside of the USA, for the purposes outlined in this policy. Only those companies with a legitimate business need will have access to your Personal Information and are obligated to ensure its secure handling.

There are specific circumstances where EnglisHub may disclose your Personal Information without seeking your consent, including:

• Legal Requirements: When required by a court or government authority to comply with legal obligations or to detect or prevent illegal activities.

• Service Providers: When sharing Personal Information with our agents or service providers for essential services such as data processing, payment transactions, or account management.

• Regulated Public Information: When the disclosure is required for regulated public information purposes.

EnglisHub has established and adheres to rigorous data retention and destruction practices to ensure that Personal Information is securely disposed of in a manner that prevents unauthorized access.

Accurarcy:

At EnglisHub, we strive to ensure that the Personal Information we collect is accurate, complete, and up-to-date to effectively fulfill the purposes for which it is collected. If we are unable to verify your Personal Information or contact you, our ability to provide you with access to our Websites and Additional Services may be restricted.

Access:

If you wish to obtain a copy of the Personal Information we hold about you, or if you need to update, correct, or delete any Personal Information you have provided through your use of our Websites and/or Additional Services, or if you have any questions or suggestions regarding this Policy, please contact us. For inquiries about unsubscribing from emails or other communications, please use the contact information provided in the "Contact Us" section below.

We may deny access to your Personal Information only under the following circumstances:

• when required or permitted by law;

• when granting access would unreasonably impact the privacy of others, unless the requested information can be separated from other individuals' Personal Information;

• or to protect our confidential business information. If we deny your request to access or correct your Personal Information, we will provide an explanation for our decision.

Challenging Compliance

Any individual may submit a written challenge regarding our adherence to this Policy to our Privacy Officer using the contact information provided at the end of this Policy.

EnglisHub will review and investigate all written complaints thoroughly. If we determine that a complaint is justified, we will take appropriate actions to correct the information and update our policies or practices as needed. We will inform the individual of the outcome of our investigation.

Changing Our Policy

Occasionally, we may revise or update this Policy to reflect changes in applicable laws or address emerging considerations. Any modifications will be posted on our Website, and you may receive a notification through a link or email. We encourage you to periodically review the Policy to stay updated. Your ongoing engagement with our services after such updates will be interpreted as your acceptance of the revised terms

Contact Us

If you have any questions about this Policy or how we handle Personal Information, or if you wish to opt out of our mailing lists, please feel free to reach out to us.

We welcome your inquiries and feedback. For specific privacy-related concerns or questions, you can contact our Privacy Officer at:Support[@]englishub.com